Description
Offer ID:
53222Métier:
Support Functions / Admin SupportContract type:
PermanentSchedule:
Full-TimeCountry:
New Zealand- Company laptop + phone
- Plenty of free parking available
- Friendly supportive team
We are looking for an experienced Service Coordinator extraordinaire who loves dealing with customers and organising our busy team. No day is the same, you will enjoy problem solving and ensuring our are team is well supported and customers are looked after in a timely manner.
Equans NZ is looking for a passionate and motivated Service Coordinator to provide support and ensure day to day operations are completed in an efficient and productive manner.
Main responsibilities:
- Professionally answer inbound phone calls and answer queries, take messages or direct calls as appropriate, with a high level of customer service
- Provide an integral link in the delivery of routine and non-routine maintenance services to customers
- Schedule and coordinate trade personnel in response to customer requirements
- Perform data entry duties into our ERP (Pronto Xi)
- Collate, manage, prepare and vet jobs for invoicing
- Assist with the creation and preparation of correspondence, documents, reports, presentations and/or publications
- Build relationships with our local and key accounts to ensure the best customer service is provided
The role requirements include:
- Minimum of 2 years’ experience in the same or similar role
- Previous Pronto experience would be an advantage
- Outstanding communication skills
- Proven aptitude for managing competing priorities with successful deliverables
- Advanced to intermediate MS Office skills particularly Excel
- Previous experience in a call centre/service delivery preferred
- High level of accuracy
About Us
Equans is part of a global, technical services leader. Our high-performing project teams, qualified technicians, and workforce deliver innovative, customised solutions for our clients, supporting them in their energy, industrial and digital transitions. Equans balance cost, risk, and performance, whilst having access to a global network of experts creating an environment that supports engaged, diverse and inclusive teams to embed integrated and efficient customised intelligence solutions. Equans empowers our people, engineers, technicians, HVAC, refrigeration, mechanical specialists, robotics, cooling, and fire protection experts to implement and install innovative infrastructure, industrial and digital solutions.
Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.
We will not be engaging in the services of a Recruitment Agency to fill this vacancy.
Who are we?