EMPREGO

Guest Service Supervisor

Asdal Gulf Inn-Manama, Bahrain
  1. Conducts shift briefings to ensure hotel activities and operational requirements are known.
  2. Supervise front office operations during assigned shift including:

  • Maintenance of guest information
  • Maintenance of information about local events
  • Compile occupancy statistics
  • Supervise the use of he public address system
  • Supervise group bookings
  • Assisting with serious complaints
  • Reservations Procedures
  • Guest registration / assistance / information
  • Front Office Security
  • Telephone procedures
  • Porter Service
  • Attends to guest problems, requests, and inquiries; in the absence of the Guest Relations staff, attends to approved VIP guest room arrangements.

  • Supervise cashiering activities during shift including:

  • Cash handling and banking procedure

  • Dealing with irregular payments
  • Instructing staff in credit policies and facilities
  • Instructing staff in cash security procedures
  • Carry out debtor control
  • Prepare reports
  • Supervise the cashiering system

  1. Ensures that monthly statistics i.e. nationalities, interline, etc prepared by Reservation/ Reception staff are ready by 5th day of the following month.

  2. Submit the GNS ( Guest Notification system ) report and Tourism report.

  3. Working in different shifts depends on the operational needs..

  4. Maintains cashier float and ensures accurate daily report of all money received.
  5. Demonstrate service attributes in accordance with industry expectations and company

standards including:

  • Being attentive to Guests
  • Accurately and promptly fulfilling Guests requests
  • Anticipate Guests needs
  • Maintain a high level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude
  • Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
  • Comply with Company Grooming Standards
  • Comply with Time and Attendance Policies
  • Attend to all briefings, Maintain personal hygiene

Performs any other duties as assigned to him/her by the Front Office Manager / Company

Ability to Commute:

  • Manama (required)

Ability to Relocate:

  • Manama: Relocate before starting work (required)