Description
Position: Customer Service Executive
Location *:Jalan Chan Sow Lin
*Working Hours *:24hours rotational / 2 days off rotational
*Salary: RM2,300 + Shift Allowance + Parking Allowance + KPI Allowance
*Contract *:6 months (Renewable based on performance)
- Monitor and respond to the alarm signals within service level targets.
- Handle Inbound/Outbound call bilingually and effectively.
- Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
- Assign out all jobs requested by customer to respective departments for further action.
- Based on customer feedback, identify the probles trends and highlight to Superior for further discussion, service enhancement and resolution of problems.
- Highlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions.
Requirements:
- Must possess at least SPM, Diploma and Degree Certificate
- Required Language(s): Very Fluent in Bahasa Malaysia, English
- 1 year experience in Customer Service will be advantage.
- Fresh graduate will good communication skill is welcome to apply
- Training will be provided; fast learner
- Able to start work immediately
- 50 full time position(s) available
Job Type: Contract
Salary: RM2,300.00 - RM2,600.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- Available to start immediate ?
Education:
- STM/STPM (preferred)
Experience:
- Customer Care Specialist: 1 year (preferred)