Description
Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution.:
Capture customer feedback and systematically escalate them to the respective person-in-charge for review and action.:
Responsible to perform proper escalation including unresolved complaints to respective unit or Customer Feedback Center for resolution and adhere to Allianz’s Complaint Governance.:
Undertake other duties and assignments assigned by the management as and when required.:
Strictly adhere to standard operating procedure and meeting KPI’s set by Allianz.
Requirement:
Minimum 1 year(s) of working experience in the related field is required for this position. Proven experience as contact center staff or relevant position.:
Ability to write and speak clearly and concisely with fluency in English and Bahasa Malaysia.:
Minimum Diploma holder in any field of studies.:
Customer oriented, good communication and interpersonal skill.
Details:
Working Hours: Monday - Friday (9am - 6pm):
Location: Kuala Lumpur Sentral, Kuala Lumpur
Job Type: Contract
Salary: RM2,600.00 - RM3,500.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Experience:
- Customer Care Specialist: 1 year (preferred)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)