Consumer Care Executive

MyGENO.com-Kuala Lumpur, Malaysia

Negotiable

Full-Time

1 position

Position : Consumer Care / Key Account Executive

Salary Range : RM 2,500 - RM 3,500 + Commission

Working Hours : 9.00am - 6.00pm (Monday - Friday)

Location : Old Klang Road, KL

Job Scope

To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers.
To ensure the potential leads information are accurate before sending to the Company's existing consumers.
To develop positive relationship with the potential leads and existing consumers.
To perform on-boarding process to new consumers, handle inbound calls from campaign's referral and answer all the consumers' enquiries when arises.
To record consumers' information in the Company's internal system.
To monitor and report campaign's status, progress, and review to management weekly / monthly.
To perform regularly follow up with the consumers on their campaign's listing performance in our Company's website and share latest campaign plan with consumers when needed.
To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
To assist oversea consumers in liaising with translation team for project information when necessary.

Requirements:

Preferably Degree in business marketing / business development / business admin or equivalent.
Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China.
Preferable at least 1 years working experience in dealing with customers and customer relation management. Working experience in key account/ project admin is a bonus
Fresh grads with customers relation / relevant working experiences can be considered.

Salary: RM2,500.00 - RM3,500.00 per month

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