Description
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
We are a globally spread, with team members in Israel, USA, Japan, Brazil, Spain, Ireland.
We are looking for a Service Management Project Manager. The Service Management Project Manager is part of the Service Management Team.
The Service Management Team provides customer operation services to IBM Trusteer customers, manage internal and customer technical projects, and manage customer operation lifecycle (including onboarding, subscription and services management, certificate renewal and related inbound operations activity).
Your Role and Responsibilities:
- Ownership of Operational Projects, including responsibility to projects' tasks tracking, status updates, projects' reports, and communication.
- Lead Business Processes Projects, including design, plan, delivery, scheduling, and all related tasks.
- Performing service operation team tasks, produce reports, and analyze processes.
Required Technical and Professional Expertise
- 3 years’ experience in Customer services/ Project Management in Saas Products in an international company.
- Bachelor's Degree (preferably Industrial Engineering, or equivalent)
- Proven technical skills and self-learning ability, capable of thoroughly understanding the functional and technical aspects of a complex systems
- Project management skills and a strong attention to detail as well as a holistic approach
- Experience as Salesforce admin
- Fluent English speaking/ writing
- Independent, Self driven with great ‘can -do’ attitude Great interpersonal and communication skills
Preferred Technical and Professional Expertise
- Knowledge of Salesforce and Jira.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.