Description
About us:
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About GSS
As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.
About the role:
Global Shared Services IT is the DNV IT organization responsible for delivering a wide range of IT capabilities and capacities to business and corporate units and end-users worldwide. GSS IT with nearly 400 employees worldwide is the internal service provider for IT support globally in DNV and has a key role in system evaluation, development, and integration.
We are seeking a Salesforce Technical Support Specialist for our team based in Gdynia, Poland.
In your role you will:
Create and update support documentation:
Collaborate on support activities with all support hubs world-wide
Participate in user acceptance testing:
Cooperate with software development partners
What we offer:
There are plenty of opportunities for personal growth through our 70-20-10 philosophy (70% learning on the job, 20% coaching and 10% training) and an individual career development plan.
The position is rewarded appropriately, including benefits such as:
- A strong company culture with an emphasis on competence development
- International working environment
- Interesting and challenging projects, both national and international
- The possibility to grow and develop your competencies and ambitions within DNV
- 33 days of sick leave fully paid by the company;
- sports allowance or Multisport Card;
- contribution to language lessons;
- vouchers for Christmas and other occasions;
- social events and team-building activities;
- employee referral scheme.
About you:
We are looking for person with knowledge and preferably experience in several of the following areas:
- Salesforce
- Basic knowledge of Sales, CPQ and Service Cloud
- Understanding of Salesforce Security model
- Understanding on all aspects of configuration
- Understanding on Reports and Dashboards.
- Preferably Salesforce Certification
- Application Support
- System Integrations
- Proficiency in English - spoken and written (the working language is English)
- Have good communication skills
- Enjoy working in an international environment
- Have a systematic and analytical approach to tasks
- Are service-oriented, customer focused and have a proactive attitude
- Can work individually, and at the same time maintain a high team spirit
- Enjoy being part of a hectic work environment and embrace changes
- Enjoy new challenges and personal drive to achieve our objectives
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.