Description
Manage members’ experience with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and being the main point of contact including off-site customer interaction.
- Collaborate with cross functional service leaders to customize healthcare services according to the healthcare needs of the targeted population.
- Advise accurate and useful information to the members and their families on medical information or specific Bupa services.
- Direct the members and refer them to appropriate department for assistance i.e. to ensure that they will be receiving a high level of quality in medical services.
- Support the understanding of customer and consumer segmentation to offer breakthrough personalized care
- Support the implementation and serving of our core healthcare services.
- Report the KPI updates for each service offering with the department data analysis team.
- Prepare and conduct presentations and business updates to key leaders” Relation Manager” within the organization.
- Provide monthly feedback report on the progress of PCC program as part of updates in overall Retention report & share it with key leaders.
Skills:
- Good medical background.
- Extensive experience in dealing with clients.
- Extended scale of networks