Delivery Management Team Leader

The Role

• Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique._
• We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand._

The Delivery Management Team Leader plays a key leadership role leading a remote team across NZ and AU in delivering a seamless delivery brand experience.

In Customer Experience we are on a significant transformation journey. Our Delivery Management Team play a key part in this transformation delivering to our purpose “creating moments of delight in the heart of the home”

We offer

• Competitive Salary
• Fully remote role - you can be based anywhere in NZ!
• Continuous Training and Development
• Part of the wider global CEX (Customer Experience) team
• Career Progression

You will be responsible for driving high performance by providing support and continuous development to your team, ensuring we are providing a brand aligned experience to our customers

Your Key Responsibilities:

• Accountable to ensure that customer interaction (both internal and external) through all channels received by the Delivery Management Team provides a brand aligned customer experience.
• Ensure the deliveries are optimised through date integrity and a proactive approach to balance business efficiency with customer experience Data analytical skills to measure team productivity and customer service SLA metrics.
• Provide strong people leadership to maximise results from others.
• Elevated level of Stakeholder engagement.
• Participate in the sourcing and recruitment of future DMT (Delivery Management Team) talent.

Experience Required:

• Minimum of 3 years Team Leader experience
• Experience in an operational environment or delivery and installation role would be an advantage.
• Have a demonstrated history of communicating effectively across the business with a wide variety of stakeholders.
• Flexible with a positive attitude to challenging situations.
• Excellent attention to detail
• Have excellent communication and organisational skills.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.