Mobilisation Lead

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our Consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

The project:
This is an opportunity to work on one of the largest programmes in Saudi Arabia. This unique project consists of major mixed-use development including sports facilities, entertainment, and arts along with all associated infrastructure.

Mace is one of the delivery partners requiring high-calibre and experienced professionals to lead integrated teams throughout each phase of the project.

Our values shape the way we consult, and define the people we want to join us on our journey, they are:
Safety first - Going home safe and well:

• You will be a leading advocate of Mace's value of Safety First, and be accountable for leading and maintaining exceptional safety, quality, cost, programme, sustainability, and project compliance standards.
• You will possess advanced technical expertise in local Health and Safety rules and regulations relevant to project portfolio.
• You will champion a diverse and inclusive working environment and understand the importance of the wellbeing of the people you manage.

Client focus - Deliver on our promise:

• You will ensure the successful delivery of key assignments and defined business areas, providing strategic direction and monitoring delivery aligned with overall vision and objectives.
• You will be responsible for implementing appropriate programme delivery environments, including People, Organisation, Process, Information and Technology.
• You will promote and influence quality and Service Excellence in all conversations and programme interactions.

Integrity - Always do the right thing:

• You will be responsible for project budgets and ensure operations are fiscally and ethically viable, and meet organisational and legislative compliance obligations.
• You will support the Operations Director and other senior stakeholders to directly influence long term development of strategy for a function or Business Unit (BU), creating a sustainable business future.
• You will commit to making a positive impact for our people, our clients, and our planet, and take ownership for holding others to account who do not uphold the Mace values.

Create opportunity - for our people to excel:

• You will lead your team effectively and develop others to reach their full potential.
• You will actively network, innovate, and seek understanding of best practice, utilising the full depth of knowledge of Mace Group, the Centres of Excellence, Mace Way Control Centre and Knowledge Hub.
• You will collaborate with multiple internal and external stakeholders, up to C-Suite, to implement and manage our programmes.

You’ll be responsible for:

• Overseeing the overall onboarding and offboarding procedures of incoming employees.
• Coordinating transport, vehicles, and drivers for onboarding activities - collection from airport, first day, visitors, etc.
• Developing a centralized suite of services and initial service level standards to ensure that employees and their dependents receive a high level of support and begin a successful settling-in period at the employment location.
• Measuring employee feedback on their experiences and developing a model for continuous improvement.
• Exploring innovations that create efficiencies in process, and communications and enhance overall user experience in support of project support services, mindful of cost vs value to program and employee.
• Attending to inquiries of incoming employees that pertain to the schedule of services.
• Supporting the new hire orientation.
• Developing ‘how-to guides’ to support new hire processes to be included in the individual new hire packages.
• Working closely with the delivery partner mobilization teams to forecast mobilization numbers, and ensure service levels are maintained through peaks.
• Ensuring all steps in the process are rigorously documented.
• Reporting on the status of mobilisation in line with SLA’s.
• Supporting the Concierge Lead as a second-line support.

You’ll need to have:

• High diploma in Human Resources, Business Administration and work experience in the Human Resources field.
• Experience coordinating high-volume service within a fast-paced environment.
• Bachelor’s degree in business administration, Human Resources, English translation, and English Literature.

You’ll also have:

• Excellent Microsoft office skills are required.
• Strong team and collaboration skills.
• Ability to communicate at all levels.
• Fluent Arabic and English language skills are preferred.
• Proven experience working in a fast-paced administrative