Customer Support Administrator

Caretua is a Dublin based Healthcare Company established in 2006. We provide an extensive range of innovative healthcare products including lifting equipment, bed frames, alternating mattresses, baths and more.

A Position for an experienced Customer Support Administrator has become available in our Company. This role will be office based.

Your responsibilities will consist of, but are not limited to the following:

• Providing excellent customer service.
• Order processing.
• Making sure deliveries and installations are organised by liaising with relevant departments.
• Invoicing for products sold and works carried out.
• Ensuring all paperwork for invoices meets company and quality standards.
• Providing admin support to sales and service field staff.
• Complete monthly quality review & update KPIs;
• Reviewing and updating files to ensure compliance with the ISO 9001:2015;
• Liaising with external auditors & facilitate quality audits.
• Other ad-hoc duties as required.
• Work closely with management including providing admin support where required.

Knowledge and Skill Requirements

At Least 2 years + experience working in an office envirnoment with experience of invoicing & quality an advantage.

Excellent attention to detail and the ability to follow through on all office issues.

An organised individual with the ability to work on own initiative, with strong administrative capabilities and the ability to meet strict deadlines.

Job Types: Full-time, Permanent

Salary: €30,000.00-€34,000.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Employee discount
• Gym membership
• On-site parking
• Private medical insurance
• Sick pay
• Wellness program

Schedule:

• Monday to Friday

Education:

• Leaving Certificate (preferred)

Experience:

• customer service: 2 years (preferred)

Language:

• English (required)

Work Location: In person