Description
Role Summary
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps, and executing a plan to fill performance-related gaps.
- What’s On Your Plate?
- Monitor & Ensure Rider Compliance (Right to work).
- 3PL Management & Communication.
- Managing 3PL Legal Compliance.
- Improve Rider Onboarding Process
- Maintaining Fleet Supply to ensure smooth operations
- Planning & Policy making for 3PL’s.
- Monitoring 3PL level performance to ensure smooth operations.
- Lead Rider Recruitment as per business requirement
- Setting up a performance improvement plan to improve the performance of low-performing riders
- What Did We Order?- Bachelor's Degree-
- 2-3 years of experience in the food/grocery tech industry is highly preferred-
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc-
- Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.-
- Influencer and a negotiator with good public speaking and presentation skills-
- People management skills: Experience in managing a bigger group of people.