Description
IMPORTANT!!!! Indeed has a bug which always displays "Pay" in USD currency. Our listed "pay" or "salary" is always in the listing country's local currency. Ignore "USD" or "$" anywhere you see in this job posting unless that position is listed for the US.
Objectives of this role
- Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
- Develop and maintain customer-success strategies and best practices, as well as customer-support content
- Communicate effectively with both internal and external stakeholders to better understand customer needs, maximize retention and growth, and share learnings
- Maintain existing customer-success metrics and data as directed
Responsibilities
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Facilitate interaction and workflow among project team members to ensure timely deliverables
- Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings
- Prepare documentation or visuals of campaign performance for client; analyze trends to identify areas for improvement
- Develop training materials and user guideline documents for our software products
- Test our software products regularly in different environment, and make sure customer requested features meet customer requirements
- Work with sales and marketing teams to boost customer referrals and develop case studies
Required skills and qualifications
- 1 year of experience in engineering, or customer success (we only count the years of experience AFTER you have graduated from university)
- Strong skills in verbal and written communications, strategic planning, and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Able to work in US Eastern Time Zome 9am to 5:30pm, Monday to Friday.
- Knowledge of project management
- Excellent English speaking and writing skills
Salary: From E£7,000.00 per month
Application Question(s):
- Are you willing to work between 9am and 5:30pm US Eastern Time Zone, Monday to Friday?
Experience:
- POST-university working: 1 year (required)
- customer success: 1 year (preferred)
- engineering: 1 year (preferred)
Language:
- English FLUENTLY (required)