Description
Routing and switching technologies and corresponding protocols
how-to guides etc.) and contribution at team meetings.
- Plan and execute in depth technical activity, influencing the direction of activities/plans and
providing technical insight and guidance to others
- Investigate and help resolve issues on customer’s network and IT estates using agreed
troubleshooting methodologies.
- Manage support cases to enable fast resolution that exceeds our customers’ expectations
- Ensuring accurate recording of all cases using the ticket management tool and closing within
agreed timeframe.
- Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ssquad
NOC.
- IP services like ACL, High availability
- Experience in Fortigate, Radware, Peplink & Hillstone Firewall &Load balancer.
- NAT, VPN setups, Encryption methods and technologies
- MPLS Configuration
- HTTP/HTTPS, reverse proxy, SSL offload configurations
- Experience in troubleshooting and fixing common misconfigurations as well as doing Root
Cause Analysis for any of the above technologies
- Monitor, troubleshoot, and escalate production problems per operations processes, affecting
the Network infrastructure
- Supervising responsibilities including interviewing and training,coaching team members
- Participate in team projects and project/technology transition
- Identify and resolve chronic issues.
- Help team to Create RCA whether you have been involved directly or indirectly
- Day to day operation and maintenance of the customer cloud network, supported by a
worldwide robust and flexible level 2 team.
- Creation of network documentation from the existing infrastructure, planned infrastructure as
well as updating existing documentation.
- Participation in the on-call rotation
Job Type: Contract
Pay: Up to $2,500.00 per month
Experience:
- Network engineering: 2 years (preferred)