Description
Our client is a trusted end-to-end IT advisor throughout clients' business lifecycle. They have a growing global presence in more than 30 countries and regions, united to deliver end-to-end IT solutions. Their talents work together remotely, and low leadership levels are decentralized for better communication, decision-making, and flexibility.
ABOUT THE ROLE:
KEY RESPONSIBILITIES:
- Engage in daily communication and cooperation with users and customers, ensuring prompt resolution of issues and effective support.
- Participate in daily team meetings and occasional meetings with the customer to discuss progress, challenges, and solutions.
- Perform problem analysis, root cause analysis, and documentation of issues and resolutions.
- Create and maintain development documentation to ensure knowledge transfer and continuity.
- Adhere to customer processes, including Incident, Problem, and Change Management.
Requirements:
- 5-10 years of experience.
- Proficiency in IMS.
- Strong communication skills in both German and English.
- Ability to work in several shifts between 06:00 - 22:00, Monday to Saturday, and participate in OnCall duties as required.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- d process refinement.