Description
About us:
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About GSS
As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.
About the role:
We are looking for Time and Expenses Functional / Technical Junior Analyst who will be responsible for:
- supporting HR, Absence Management and Expense modules of Oracle E-Business Suite.
- monitoring batch processes within module areas and resolve IT issues effectively, and for user errors ensuring that guides are in place
- focusing on resolution of incidents in a timely manner ensuring good communication with the user, that root cause analysis & resolution, and provision / link of knowledge-based articles (KBAs) is established as standard
- providing KBAs, reports, and targeted “tips and tricks” sessions to improve the customer experience and reduce the inflow of cases, including follow up on incorrect data issues
- automating or removing repeatable activities or errors to improve performance and accuracy
- working closely with integrations teams, Partner, & AppZen, to ensure cross ownership issues / solutions are delivered timeline
- working closely with Finance department in Global Shared Services, architects, and other stakeholders on many of the above topics.
About the team
The Finance Applications Time and Expense team provides support on Oracle E-Business Suite modules like HR, Absence Management, Time-card and Expense. The team will focus on Human Resources data required for Finance Systems, and Time-cards and Expense solutions.
What we offer:
Below benefits are for Gdynia, Poland
The position is rewarded appropriately, including fringe benefits such as:
- 33 days of sick leave fully paid by the company;
- sports allowance of 1440 PLN gross per year or Multisport Card;
- contribution to language lessons;
- vouchers for Christmas and other occasions;
- social events and team-building activities;
- Scandinavian work culture;
- grant for glasses;
- employee referral scheme.
About you:
We are looking for someone with:
- fluent written and spoken English;
- ability to plan & organise their own daily tasks;
- ability to effectively prioritise and escalate customers' issues;
- experience in resolving service requests by addressing the root causes;
- experience of working in an environment requiring attention to detail.
An extra advantage (though not a must) would be having:
- working knowledge of Oracle EBS;
- knowledge of SQL and PLSQL;
- working knowledge of ITIL processes.