Customer Success Account Manager

MCustomer Success Account Manager:
Microsoft:
Admin & Office:

• Lagos Full Time
• NGN Confidential

New

Yesterday

Job Summary:
Job Description/Requirements:
Overview

We are seeking a Customer Success Account Manager who develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships.

You will guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.

Microsoftâs mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required/Minimum Qualifications

Â- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Additional or Preferred Qualifications

Â- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.

Â- 3+ years relevant work experience within customer industry.

Â- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

Â- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Â- Project Management Institute (PMI) or equivalent Project Management certification.

Â- Prosci or equivalent certification.

Knowledge, Skills, Abilities

Â- Account Management Â- Business Acumen Â- Business Analysis Â- Business Knowledge Â- Change Leadership Facilitation Â- Change Management Â- Competitive Analysis Â- Conflict Resolution Â- Consultative Selling Â- Creativity Â- Customer Success Â- Data Analysis Â- Decision Making Â- Delivery Excellence Â- English Language Proficiency Â- Executive Presence Â- Financial Analysis Â- Influencing for Impact Â- Microsoft Product Knowledge Â- Microsoft Support Â- Multi-Initiative Program Management Â- Negotiation Â- Operational Excellence Â- Oral Communication Â- Presentations Â- Problem Solving Â- Project Management Â- Quality Assurance Â- Relationship Management Â- Storytelling Â- Team Facilitation Â- Technical Communication Â- Technical Sales Â- Technology Impact Communication Â- Technology Industry Knowledge Â- Trusted Advisor Â- Written Communication

Responsibilities

Customer Relationship Management

Â- Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.

Â- Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business valu