Bacha Klcc - Floor Supervisor

*1. *

This position requires the individual to assist the Managers to manage the overall operation and leading by example to all junior staff. He/she will also be responsible for the sales target and monthly inventory count for the outlet.

2. KEY PERFORMANCE INDICATORS:

• Provide efficient and effective service of all menu items to the required standard of presentation.
• Ensure food and beverage intended for display in public areas is displayed neatly and attractively.
• Ensure workstations are set up in the correct manner with condiments being refreshed daily
• Assist with the set up and running of functions and other events as they may arise.

3. KEY AREAS OF RESPONSIBILITIES

Service

• Responsible for offering a friendly and efficient services to all guest
• Check on guests’ satisfaction, attend guests’ needs and complaints with proper follow
• Maintain cleanliness of workplace by performing clearing function
• Attend roll calls and take over
• Assist in setup and clear down of the front and back of house
• Report to manager any kinds of deviation from set standard and procedures
• Ensure that all operating equipment quality is maintained
• Ensure that all service and storage area are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of restaurant
• Always deal with the Guests in a polite, pleasant, and professional manner
• Report any complaints, incidents, or any other irregularities to the Management
• Maintain the correct uniform and ensure grooming standards of team members are in line with policy

Deliverables

• Ensure guest satisfaction and achieving daily targets
• Ensure each guest are given the CRC form
• Ensuring proper inventory being done
• Ensuring outlet achieves sales target

Leadership

• Represent management when absent
• Support and guide junior staff and monitor their performance
• Help keep daily logbook
• Help manager in their junior staff performance evaluation
• Help implement work simplification and necessary changes
• Monitor quality of products and services
• Perform OJT trainer tasks and conduct training for all staff
• Perform other duties as assigned by the manager
• Always lead by example
• Ensure place is carried out before each shift
• To ensure that Guests receive the attention and service they are entitled to
• To behave with other members of staff, managers, and directors in a polite, honest, and friendly way

Personal Development/ Qualities

• Maintain competent knowledge required for the operations of the business
• Quality leadership skills to lead the staff to perform to their fullest potential
• Effective communication skills and team spirit between retail staff and management
• Build and maintain good rapport with staff and customers
• Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct

4. POSITION SPECIFICATIONS

• Work is normally performed in a typical restaurant work environment.
• Required to work restaurant operation hours according to scheduled shift.
• The Company Fire Procedures, Health and Safety Policy and Security Procedures
• Short
• and long-term company promotions
• Outlet and Company philosophy
• Rules and Management Policies
• Company Objectives and Vision

Job Types: Full-time, Permanent

Salary: RM2,000.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Rotational shift
• Weekend jobs

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus

Language:

• English (required)
• Mandarin (required)