Basecamp Supervisor/manager

Sim Leisure Group Ltd-Ipoh, Malaysia

Negotiable

Full-Time

1 position

Job scope:

Manages supplies, ensuring that everything necessary for the Base Camp's smooth operation is available as required.
Monitor and ensure that all SOPs and safety instructions are followed correctly.
Implement new ideas / concepts from HQ.
Manages the housekeeping attendant and Base Camp Crew and ensures that the site's cleanliness is impeccable.
Worked closely with Housekeeping Department and manage the disposal and recycling of all waste materials.
Work closely with Sales Department on upcoming events for Base Camp.
Manages the check-in and check-out of all customers for Base Camp.
Plans and coordinates the Base Camp's experience.
Prioritize, communicate, assign or delegate responsibilities to direct reports to ensure that their department operates at an efficient level, producing high quality results.
Create and maintain records/documentations/inventories that related to the department.
Enhance the customer service experience and foster customer engagement.
Responsible for consumer issues and seeing them through to resolution.
To constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed.
To carry out duties as tasked with a professional attitude, ensuring that Base Camp service standards, objectives and code of conduct are met or exceeded at all times.

Requirements:

Proven of at least 5 years' experience Management Skill (very strict person with serious demeanour).
Experience in housekeeping would be an advantage.
Proven of at least 5 years' experience in Customer Service within the entertainment, hospitality, or theme park industry.
Excellent and strong leadership, management skill, Communication Skill.
Strong cultural awareness.

Salary: RM2,500.00 - RM5,000.00 per month

Schedule:

Education:

Experience:

Ability to Commute:

Ability to Relocate:

Details