Frontline Station Support Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Station Support Officer Ruatoria!

• Based at Ruatoria Police Station
• Permanent
• Part Time 20 hrs. per week (shifts to be discussed)
• NAV
• Police Employee
• JR4668188

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te tūnga | About the role

Ruatoria sub-area sits within the Tairawhiti Policing Area and staffing consists of a Sergeant, four response Constables and a Frontline Station Support Officer based at Ruatoria and two sole charge Constables based at Te Araroa and Tokomaru Bay. The Ruatoria sub-area is also support by two family harm kaiawhina under Whangaia Nga Pa Harakeke. This response Constables position reports to the OC Station: Ruatoria.

Ruatoria is a small East Coast settlement in the heart of Ngati Porou. Geographically located 128 km North of Gisborne, Ruatoria boasts some of the best hunting, fishing and outdoor recreation Aotearoa has to offer. The community is tight-knit and the local Police value a special relationship with their community. The area is supported by schooling at all levels from early childhood and kohanga reo through to secondary. Access to healthcare involves a local health clinic staffed by resident and locum Doctors and Nurses and a functional hospital is located at Te Puia Springs, 27 kilometres South of Ruatoria.

Station Support Officers (SSO) are pivotal to the efficient and effective delivery of front counter and back office services within a police station.

The role of Frontline Station Support Officer is to provide customer service for our Front Counter based at the Ruatoria Police Station. Every day you will be dealing with situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately, this accounts for around sixty percent of the SSO role.

Key Accountabilities:

• Dealing with challenging circumstances in a customer services environment
• Managing challenging situations involving members of the public in a professional, respectful, and empathetic manner.
• Recording of complaints from members of the public, answering general inquiries and performing reception duties such managing contractor / visitor access.
• Managing exhibit, drug and found property stores, assembling Court files for initial hearings, ordering of supplies, managing courier deliveries, and acting as a general font of knowledge.
• Working collegially as part of a team of seven that report to a Customer Services Manager.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

• Outstanding customer service skills and the ability to work hard in a team environment
• Prioritise workflow
• Manage time effectively to complete multiple files and meet deadlines
• Excellent verbal and written communication skills
• Professionalism - Taking pride in representing Police and making a difference in the communities we serve
• Supportive of one another - Supporting our colleagues across every function and level of Police

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

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Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new wa