Senior Account Director, Internal Communication and

The Role:
The Senior AD will play a pivotal role in leading change management initiatives, fostering active internal communications, and enhancing overall program management. This role requires a strategic thinker with a proven track record in behavior-based communications, strong leadership skills, and the ability to engage effectively with both clients and internal teams.

Primary Responsibilities

Leading change management communication initiatives:

• Demonstrate a proven history of successfully leading communications on change management initiatives.
• Build and enhance internal communications capability and capacity within APCO.

Conceptual understanding of behavior-based communications:

• Utilize a conceptual understanding of behavior-based communications to drive impactful messaging and engagement strategies.

Overall program management

• Take ownership of program management, leading by example with the delivery of specific workstreams and elements.
• Ensure effective coordination and collaboration across teams to achieve program objectives.

High-level client liaison:

• Engage in high-level client liaison, building confidence and trust across all client levels.
• Act as a key point of contact for clients, addressing their needs and concerns with professionalism and expertise.

Leadership in communications design and execution

• Lead, design, and execute leader-led communications and group-wide cascades across multiple operating entities.
• Ensure a consistent communication approach that aligns with organizational objectives.

Day to day advisory

• Conduct employee engagement gap analysis and develop ongoing action plans to improve outcomes.
• Collaborate closely with HR on performance and benefits campaigns, serving as a strategic business partner.
• Optimize channel approach and integrate with creative teams for effective communication delivery.

Strong writing capability and content direction

• Exhibit strong writing capabilities to produce high-quality communication materials.
• Brief, edit, and direct content teams to ensure alignment with communication strategies

Requirements:

• Proven experience in a leadership role within corporate communications, with a focus on change management.
• Strong interpersonal and client management skills, capable of building confidence across all levels
• Experience in conducting employee engagement gap analyses and implementing action plans.
• Strategic business partnering skills, particularly in collaboration with HR on performance and benefits campaigns.
• Ability to optimize communication channels and integrate them with creative teams for cohesive messaging.
• Bachelor’s degree or Equivalent
• A minimum of 10 years of relevant experience

Work Conditions
- The physical abilities needed to perform the duties of this position, in addition to the office climate:

• Office environment is general office setting
• Willing to work additional or irregular hours as needed and allowed by local regulation

About APCO

APCO Worldwide is an advisory and advocacy consultancy helping leading public and private sector organizations be catalysts for progress by navigating the challenges of today, acting with agility, anticipating social risk and building organizational reputations, relationships and solutions to succeed. APCO is proudly an independent and majority women-owned business.

In a rapidly evolving global context, rising expectations for organizations and a time of transformational change, APCO strives to add value to our clients’ enterprises and benefit society. We enable clients to achieve their objectives through insightful counsel, compelling narratives and creative solutions. The values we share reflect our commitment to our people and our clients and we aspire to meet the highest business standards in our industry.

Our work transcends borders, and in addition to our almost 40 years of experience, the reach of APCO’s team allows us to meet client challenges across the globe. We have more than 30 offices around the world, with our work reaching more than 80 markets and going far beyond lines on maps.