Description
Company Description
Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities).- Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.
- Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
- Track and document customer touchpoints and engagements.
- Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.
- Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
- Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
- Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
- Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processes
- Chat focused: 40%
Qualifications
- Education: Bachelor’s degree in computer science, Information Technology, or equivalent
work experience
- Work experience: 1-3 Years.
- Familiar with one or more of the following technologies:
- Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
- Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
- Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
- Familiar with database design, SQL, and data access practices and concepts.
- Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences.
- Excellent written and verbal communications skills, in English and German
- Dynatrace Professional Certification (obtained within 180 days if hired externally)
- Pursuing industry level certification
- Willingness to learn new technologies and resolve complex technical issues.
Additional Information
Due to legal reasons we are obliged to disclose the *minimum *salary for this position, which is € 48,400 per year based on full-time employment (38.5 h/week).
All your information will be kept confidential according to EEO guidelines.