Description
Chubb is the world’s largest publicly traded property and casualty insurer operating in 54 countries, Chubb is making significant investments to thrive in a digital age. Chubb launched its third Technology Hub in Thessaloniki in 2022 which is rapidly developing. Our new center of excellence in Greece is positioned to drive our ongoing business and to support our digital business transformation, as well as the company's operations in the European region which encompasses 27 countries.
Overview
Chubb is looking for Application Support professional to join our COG team. This is a permanent full-time position and a compelling opportunity to join a global, growing, financially stable and successful company. As an industry leader, Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fast-paced, diverse company with offices in most major cities in the world.
Responsibilities:
- Reporting to the CGM Application Support Lead, work within the CGM Application Support Team to deliver Incident, Problem and Service Request ticket resolutions within agreed SLAs for Level 1.5, Level 2 and Level 3 Application Support.
- Approximately 2-3 years of equivalent experience
- Complete and publish RCA (Root Cause Analysis) reports for all P1 and P2 Incidents on CGM systems.
- Manage and run regular and routine system jobs and processes to support the BAU business operation.
- Manage and run BAU system jobs and processes for mandatory regulatory reporting.
- Automate the running and maintenance of manual system jobs and processes.
- Build and maintain strong relationships with vendors and other Chubb teams to be able to provide effective and efficient Application Support
- Liaise with Third Party Software Suppliers