Description
As an Operations Manager, you will be responsible for owning the performance of Dubizzle cars Branch operations, Home inspections, Logistics, Inventory management & Transfers across Egypt. You will partner with cross-functional teams to lead operational process improvement ensuring best practices and creating the blueprint for standardised processes and systems across all sites.
KEY RESPONSIBILITIES
- Take ownership of the on-ground operations and the different functions with-in it.
- Support the teams with all queries related to business and operations.
- Identify operational and structural weaknesses and help improve existing processes or develop new processes keeping the customer in mind and best practices.
- Prepare statistics & data and compile accurate reports. Analyse and improve process and service procedures, policies, and standards.
- Coordinate and give feedback to the concerned departments on business processes and any client complaints. Maintain working relationships with all concerned departments.
- Mentor and develop the operations team and nurture an environment where they can excel through encouragement and empowerment
- Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiating corrective actions
- KPI management and tracking team member performance
- Continuously look towards improving the existing operations and focusing on scale.
- Formulate strategic and operational objectives
- Timely and accurate updates/information provided to relevant teams and senior management
- Ability to work with the team in a fast-paced environment.
Requirements:
- A Bachelor&/Master& degree in Business Administration/Operations Management.
- Proven work experience as Operations Manager or Project Management - 2 to 4 years.
- Experience working in a large tech/automotive/ecommerce B2C company
- Experience in multi-site branded operations and On-demand logistics (not mandatory)
- Understanding of continuous improvement techniques to drive change.
- Strong understanding of Operations Management, Customer centricity, Project Management & Supply Chain.
- Strong communication and follow-up skills.
- Critical thinking and problem-solving skills.
- Managerial and leadership skills with ability to manage people.
- Planning, organising and delegation of tasks and functions
- Strong team player who has worked cross-function before to coordinate and meet deadlines
- High adaptability to change and ability to execute quickly
- Leadership ability, stakeholder management
Benefits
- A fast paced, high performing team.
- Comprehensive Health Insurance
- Life Insurance
- Rewards & Recognitions
- Learning & Development opportunities
dubizzleegypt