Is Systems Coordinator

System support (Configuration and Administration) 30% + Change request (Coding) 20% + Support User 50%

• System Configuration and Administration
• Facilitate team collaboration and communication with end-user, collecting information, requirements, and troubleshooting.
• Coordination
• Act as the point of contact and communicate project status to all participants including other members of ITS, end users, vendors, and contractors, etc.
• Collaborating with other departments, vendors, and suppliers.
• Participate in implementation and improvement projects related to the systems they support.
• User Support
• Provide end-user support, troubleshoot and investigate the root cause of incidents and report/follow up.
• Monitor incidents and change requests related to the systems they support via the Help Desk.
• Document and training
• Provide end user training.

Qualifications:

• Bachelor's degree preferably in Computer Engineering, Computer Science
• Minimum 3 years experience in systems support and troubleshooting.
• Strong in communication, analysis, and problem solving.
• Familiar with Power Platform, PowerShell
• Knowledge of basic SQL
• Knowledge of MS Office365 and MS Dynamics365
• Knowledge of MS Excel is an advantage.
• Strong communication skills and good command of English
• Service minded.