Description
Principle Job Duties & Responsibilities
- promote and develop GAC’s shipping agency services
- prepare, submit and follow-up on quotations
- execute shipping operations related to the vessel’s daily activities operating out of Singapore
- act as a single point of contact (integrated solutions)
- attend operational meetings related to the assigned vessel
- gather and analyse shipping market information for potential clients and updates on market dynamics
- cross-sell other GAC services such as Marine Logistics, Ship Spares Logistics, Oil & Gas, Energy and Bunker Fuel, when the opportunity arises
- perform Customer Relationship Management initiatives and meet customers’ requirements, ensuring they are satisfied with the services provided
- work closely with Operations, Disbursement and Credit Control Departments to ensure proper services are rendered to all our customers
- follow-up closely on customers’ inquiries and provide prompt quotations/solutions, coordinating with relevant departments and other GAC offices when required
- assist with PDA/RFQ enquiries assigned by Commercial Manager/Business Manager
- update the “Sales Call Visit Log” in Shipping Department Share Drive and GACcms
- assist Commercial Manager on quarterly KPI Reporting
- attend to SSA or relevant shipping networking events, when required
- Other competencies include effective communication skills, good commercial acumen, effective interpersonal skills and fluent in English and Mandarin, to communicate with our Mandarin speaking customers.
- Must be able to balance both commercial and operational roles effectively.