EMPREGO

Duty Manager

PARKROYAL Langkawi Resort-Kuah, Malaysia

Responsibilities:
Support the Director of Rooms/Front Office Manager/Assistant Front Office Manager in overseeing the daily Front Office operations, ensuring productivity of the Front Office associates, monitoring efficiency of all processes and creating a positive work environment for all team members.

  • Lead and mentor the Front Office team to ensure a smooth and seamless service experience.
  • Solve problems and think on your feet to resolve any issues that come your way.
  • Motivate, train, and develop a diverse team.
  • Play a central role in the running and management of the Front Office Department.
  • Interacts with guests and colleagues in a professional and amiable way.
  • Handles the guests of the hotel as directed by the superior.
  • Assists in VIP’s arrival & departure.
  • Checks cleanliness of resort areas, and ensure that Front Office associates are in proper and orderly appearance and behavior.
  • Checks on the profile and details of arriving guests and ensures all information should be completed for each registration on PMS.
  • Keep updated during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.
  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
  • Handles guest complaints and other related problems and reports on the Duty Manager log.
  • Answers guests inquire, handles complaints and attend to the needs of the guests.

Job Requirements:

  • Minimum 2 to 3 years of working experience in similar capacity of a 4 or 5 star Hotel/Resort property.
  • Sound knowledge of OPERA PMS. Experience in operating OPERA Cloud will be an added advantage.
  • Proficiency in both spoken and written English and Bahasa are essential for this role. Ability to speak Mandarin and other languages will be an added advantage.
  • Guest oriented personality with great customer management skills.
  • High standards of accuracy and excellent time management.
  • Able to work as a team-player, while at the same time dependable as an individual leader.
  • Possesses good problem solving skills.
  • Able to manage conflict confidently and in an effective manner.