Description
We want as many kids as possible to love to ride their bikes - to make the world a better place!
Be yourself. Be open. Stay curious and humble. Collaborate. Challenge.
Grow - every single day. These are the *behaviors *you need to *succeed at woom *bikes.
Does it sound like you? Then apply now *and take woom to the *#nextlevel!
Your opportunity
As woomster in our customer experience team, you are one of our figureheads and* represent our company to the outside world* on a daily basis. This makes it all the more important that you, as a communicative and service-oriented personality, can easily recognize the pain points of our customers and quickly work out a common, appropriate solution.
Our headquarter is located in Vienna and in addition you have the opportunity to work flexibly in your home office, however a regular presence in the office is required.
Customer experience is major topic at woom: We not only want to satisfy our (small and large) customers, we want to inspire them!
You share this view with us?
Your mission:
You support our customers throughout the entire ordering process:
You handle the complaint management:
Independent decision-making *on *credit/debit notes as well as goodwill and warranty cases adapted to our internal guidelines and specifications
- Project responsibility *for optimising processes and *improving *the *customer experience
Your Skills:
- You are a communicative *and *service-oriented person and have an eye for the essentials-
- You are characterised by a structured *and *organised way of working- You are *interested *in *digital topics *and have a quick grasp of them-
- You are responsible and able to make quick decisions- You have excellent German *and *very good English skills, another foreign language is an advantage-
- You are highly motivated, reliable *and *committed- You have an affinity *for *bicycles
Who we are:
Our sustainable and lightweight bikes have won awards and created a loyal customer base all over the world!* We are an *international, multicultural team with more than 15 nationalities. Our working environment is flexible: in our cool office you sit in the middle of the team for optimal exchange, but you also have enough space to work in peace and the possibility to use home office. With over 170 employees *it can be difficult to maintain* the startup atmosphere, so we place a lot of emphasis on a friendly working atmosphere and extensive onboarding.
For this position, we offer you a gross monthly salary starting at EUR 2.229;
- on a full-time basis. Of course, we take into account your individual qualifications and experience and are willing to pay an appropriate overpayment. We will be happy to discuss details in person.
We think that the most valuable thing we can offer you, besides a fair salary and good fringe benefits, is our great mission.
Flexibility is not just a buzzword with us, it is our way of work: Alongside flexible hours, there's also the *option to work remotely *should our modern open-plan office ever feel too hectic. Supporting the *wellbeing of our woomsters *is a priority for us - that includes putting their situation first.
Of course, at our Vienna headquarter, we also provide free coffee, tea and the much-cited fruit basket, which we don't think is so bad ;-) as well as subsidized lunch and a job ticket for sustainable commuting.
We strive to celebrate successes and promote togetherness, whether with small events or our legendary holiday party.
- We focus on diversity and celebrate it. Equal opportunities for everyone and an anti-discriminatory personnel policy are particularly important to us._