Property & Workplace Specialist (24 Months)

Customer Service & Operations, Customer:
Property & Workplace Specialist (24 months):
Warszawa, Poland

Fixed Term Contract

Full Time

R-00227912

Join our digital revolution in NatWest Digital X:
In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in Poland and as such all normal working days must be carried out in Poland.

Job description:
Join us as a Property & Workplace Specialist

• We’ll look to you to deliver successful outcomes by understanding and fulfilling customer and business needs
• You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
• We’re offering this role for a period of 24 months

What you'll do:
As a Property & Workplace Specialist, you’ll be responding to queries from customers promptly and within our service targets. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Day-to-day, you’ll be:

• Managing office space by designed tools for it’s reservation in order the best adjust resources to current needs
• Organizing access to the office and creating and overseeing related procedures and controls
• Shaping portfolio and distributing necessary assets (mobile phones, equipment to work from home)
• Making orders, purchases (for the office purpose and supporting employees ideas) and invoice settlements
• Developing new solutions helping data gathering and reporting related to office presence, utilization and stock monitoring
• Observing trends on the market and adopt best practises incorporating local legislation to provide competitive working conditions
• Creating inclusive working environment through developing adequate processes that support additional needs of people with disabilities or impairments may have
• Contract management and rising new ideas to improve service conditions
• Rising and delivering initiatives supporting bank climate agenda as well reporting own operations targets

The skills you'll need:
In order to excel in this role, you’ll have strong customer service abilities along with property & workplace knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You’ll also demonstrate:

• An awareness of changes in trends, policies and regulations in property & workplace area
• Experience of managing stakeholder relationships
• Good knowledge of MS Office

What else you need to know:
Working at NatWest Group Poland:
At NatWest Group Poland, we provide world-class services and solutions to our 19 million banking customers globally. We help create a safe bank and provide data analysis to support decision-making. Whether it’s onboarding a new client, monitoring a transaction or creating a financial report, we provide essential analysis to help leaders make informed decisions.

Your work-life balance:
We offer different types of working arrangements to allow the best in collaboration, and to give flexibility where it’s needed. Some of these arrangements depend on the type of job you do, and some of them depend on you and the type of flexibility you need.

This is a hybrid role, which means you’ll come into our Warsaw office to collaborate with your colleagues at least three days a week.

Your flexible benefits package:
We believe that rewards are about more than the salary you receive for a job well done. By offering a range of flexible benefits, we give you the chance to choose what's most important for your lifestyle today and for your future tomorrow.

These include:

• Employee Pension Plan (EPP)
• Life insurance
• Share plans
• Intellectual Property Rights tax deduction
• Social Fund activities and Cafeteria, including co-financing holidays for children
• Medical healthcare, including dental for family members
• Sodexo lunch card
• Employee Referral programme
• Multiple shopping and entertainment discounts
• Multi-sports card and NatWest sports activities
• Language courses, financing professional qualifications
• Flexible working scheme
• Employee Assistance programme
• Length of service reward
• Glasses refund
• Legimi