Description
Overview:
Goldbelt Hawk designs, develops, and implements comprehensive solutions for problem spaces, including computer security, scalable architectures, advanced analytics, artificial intelligence, and network/data center operations. Specializing in local and enterprise-level incident response and forensic analysis, Hawk's personnel deliver threat analysis and reporting while implementing solutions based on mature planning and development practices.
Summary:
We are looking for a Senior Service Desk Technician to oversee the current shift Local Site Help Desk activities which provides basic Tier I-2 support to end users on a variety of computers and associated networks issues.
Responsibilities:
Essential Job Functions:
- Enters information into ticket system and creates trouble reports for IT Support Technicians
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Responsible for scheduling local staff tasks and ensuring service management process are followed by local team on shift
- Ensures a smooth hand-off transition between shifts
- Shift supervisors provide 24x7 coverage
- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
- Plans and leads major technology assignments
- Evaluates performance results and recommends major changes affecting short-term project growth and success
- Functions as a technical expert across multiple project assignments
- May supervise others
CJ
Qualifications:
Necessary Skills and Knowledge:
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to troubleshoot complex technical issues
- Ability to diagnose PC hardware/software problems and document solutions
- Ability to perform in a detail-oriented environment with a high level of accuracy
Minimum Qualifications:
- Bachelor degree in a STEM field or equivalent years of experience.
- 5 - 10 years of related experience
- Top Secret Personnel clearance with eligibility for access to SCI
Preferred Qualifications:
- Operating System, Server, and Networking certifications are preferred
Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.