Description
Job Title:Customer Support Representative
Company: Block Gemini
Location: Giza, Mohandessien
Job Type: Full-time
Key Responsibilities:
- Resolve customer complaints and issues efficiently and effectively.
- Provide product/service information and guidance to customers.
- Collaborate with the team to ensure customer satisfaction and retention.
Experience Required: Minimum 1 year in customer support or a related field.
Working Hours:
- Shifts: Rotational 24/7 shifts. Please note that flexibility in working hours is essential for this role.
- Shifts are: 8 AM to 5 PM, 4 PM -1 AM, and 12 AM to 9 AM.
- The Morning Shift is only available for Females.
- Days Off: Rotational, with a schedule that ensures you have 2 days off each week.
Benefits:
- Competitive salary based on experience and skills.
- Comprehensive training and continuous professional development opportunities.
- Social insurance coverage to ensure your well-being and security.
- A supportive work environment with opportunities for growth and advancement.
Qualifications:
- Minimum of 1 year of experience in a customer support role or similar.
- Excellent communication skills, and English skills both written and verbal.
- Ability to multitask, prioritize, and manage time efficiently.
- Strong problem-solving skills and a customer-focused mindset.
- Proficiency in using customer support software and tools.
Block Gemini is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary: E£6,000.00 - E£10,000.00 per month
Application Question(s):
- Is your English level between B1 and B2?
- Do you have experience in customer service?