Description
Overview:
Responsibilities:
- Provides general support to the department and delivers in assigned work, contributing to overall departmental goals, policies and procedures.
- Acts as a link connecting departments, clients and employees.
- Maintains databases, creates reports and records.
- Documents meeting minutes and follows up on actions.
- Co-ordinates management diaries, organises meetings and diary management for senior colleagues.
- Resolves straight forward problems and escalates issues with suggestions for further investigation and options for consideration as required.
- Supports on boarding and off boarding of staff in relevant resource pool.
- Involved in short-term reallocation of resources between the various client requests with the project manager’s agreement.
- Controls daily bookings in relevant systems (e.g. SAP) and correctness of all bookings upon each project’s regulations.
- Ensures utilisation of various employees working on different projects.Maintains up to date absence information in line with defined procedures including system approvals and requests details from resources.
Qualifications:
Fluent German (is a MUST) and English.:
Basic knowledge and experience in a client/customer service role
- Has experience in working with databases.
- Shows genuine interest in the business and clients, understands how the business can contribute to clients.
- Proficient with MS Office suite of programs, in particular Excel, PowerPoint, Word and Outlook.
- Professional attitude, experience in treating stakeholders with respect and dignity.