Description
Embark on a thrilling journey as our Operational Care Specialist, where you will ensure a smooth coordination of air cargo for our customers in compliance with rules and regulations. You will have a great team supporting you on your journey with us.
* Your Role: The Operational Care Specialist manages the coordination of customer shipments by securing buy rates and capacity with qualified carriers/partners. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: accomplishing the necessary bookings with our partners, implementing the requisite data entry associated with transport document generation, generating the required documentation, and working with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection).
* Your Responsibilities:
- Coordinate and align customer deliverables with customer care teams, partners and suppliers (e.g. trucking and warehousing companies) to manage the transportation of customer’s cargo
- Manage operational tasks through our Air Logistics System
- Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information
- Keep a vigilant eye on carriers and vendors' operational performance, promptly raising awareness and escalating issues if commitments are not met, fostering a reliable supply chain.
- Proactively address and resolve any discrepancies in rates or performance, ensuring transparency and efficiency in our operations.
- Collaborate seamlessly with Sales and Customer Care teams during account implementation, facilitating a smooth transition from sales to operations for a cohesive and customer-centric approach.
- Regular walks to the airport warehouse in order to supervise goods and do checks (securing check-sheet-procedures, photo-shooting, temperature-measuring for PH-shots)
Your Skills and Experiences:
- Apprenticeship in freight forwarding or logistics related studies, ideally with focus on Airfreight or min. 1-3 years of working experience in air cargo forwarding operations.
- Basic knowledge of import-customs is advantageous.
- Experience in the usage of cargo operations systems
- Showcase your analytical and organizational prowess, demonstrating a knack for detail and efficiency.
- Thrive in a collaborative environment with a strong focus on teamwork and a customer-centric mindset and bring a can-do mentality to the table, contributing positively to challenges and opportunities.
- Navigate seamlessly in a dynamic work environment, showcasing flexibility and grace under pressure.
- Fluency in English, German or French are advantageous; ability to communicate with different stakeholders
- Flexible to weekend-shift on Sunday and on-call-service (in rotation and with respective compensation).
About Kuehne+Nagel*
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Paulina Kazmierczak