Hotel Operations Manager

Job Title: Hotel Operations Manager

Location: Aba, Nigeria

About Us:
We are a leading hospitality company committed to delivering unparalleled guest experiences. We operate a portfolio of upscale hotels known for their exceptional service, luxurious accommodations, and dedication to excellence.

Responsibilities:

• Supervise and coordinate the activities of various hotel departments, including front desk, housekeeping, food and beverage, maintenance, and security.
• Implement and enforce standard operating procedures to ensure efficiency, consistency, and compliance with company policies and standards.
• Work closely with department heads to set goals, establish priorities, and monitor performance to achieve operational excellence.
• Manage staffing levels, recruitment, training, and development initiatives to maintain a skilled and motivated team.
• Monitor guest satisfaction metrics and feedback to identify areas for improvement and implement corrective actions as necessary.
• Collaborate with the sales and marketing team to develop and implement strategies to drive revenue growth and increase occupancy rates.
• Conduct regular inspections of the property to ensure cleanliness, safety, and maintenance standards are met.
• Oversee inventory management, procurement, and vendor relationships to ensure optimal cost control and quality assurance.
• Prepare regular reports and analyses on key performance indicators, financial metrics, and operational efficiencies for senior management review.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience in hotel operations management, with a minimum of [X] years in a similar role.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to work effectively under pressure and handle multiple priorities.
• Proficiency in hotel management software and systems.
• Knowledge of industry trends, market dynamics, and competitive landscape.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• Competitive salary package with performance-based incentives.
• Health insurance coverage and other benefits.
• Opportunities for professional growth and career advancement within the company.
• A supportive and collaborative work environment.
• Discounts on hotel stays, dining, and other amenities at affiliated properties.

**HOW TO APPLY