Customer Services Representative - Contact Centre

Be part of a great team of people who find solutions for our customers

• Six weeks of paid full-time training provided
• Permanent, full-time and part-time positions available based at Manukau Civic Building

He angitūtanga: The opportunity
We are excited to be hiring our next group of Customer Service Representative Contact Centre agents to enhance our team and ensure excellent customer experiences. You'll provide accurate information and assistance to both external and internal customers calling about Auckland Council services.

Every day brings new challenges as you greet and help our customers with diverse phone queries. From parking and dog registrations to property enquires and noise complaints, you'll handle a wide range of issues.

Key Responsibilities include:

• Responding promptly and accurately to phone inquiries from both internal and external customers
• Handle inquiries efficiently, log service requests accurately, and track progress until completion.
• Notify relevant departments about public space issues like flooded drains, fallen trees, and graffiti.
• Log all investigation requests such as noise complaints or unhygienic business practices.
• Escalate stagnant tasks to the appropriate contacts when needed.

He kōrero mōu: About you
To be successful in this role, you will display the following:

• Excellent verbal communication skills and a polite telephone manner.
• Demonstrates problem-solving ability, prioritization skills, and the capacity to interpret tasks effectively.
• At least 2 years of proven experience in customer service delivery.
• Resilient, punctual, and adaptable to a dynamic environment with multiple priorities.

Click here to access the position description.

We are a 24-hour, 7-day-a-week contact centre with full-time and part-time positions available. Please see the available shifts below and choose your preferred shift based on your availability.

1. Morning shift: starts between 7:00 a.m. and 9:30 a.m.
2. Afternoon shift: starts between 12:00 p.m. and 4:00 p.m.
3. Evening shift: starts between 7:00 p.m. and 10.30 p.m.
   (Shift start and end times may vary based on business needs, with 3 weeks' notice provided for any changes)

All successful recruits must be available for six (6) weeks of full-time training, Monday to Friday, 9:00 a.m. to 5:30 p.m on site at Civic Building, Manukau.

Shift Number

Employment Type

Work Pattern

Shift Schedule

Hours
- 1- Full-Time- Saturday - Wednesday- Morning shift- 40- 2- Full-Time- Wednesday - Sunday- Graveyard shift- 40- 3- Full-Time- Saturday - Wednesday- Afternoon shift- 40- 4- Full-Time- Monday - Friday- Afternoon shift- 40- 5- Full-Time- Wednesday - Sunday- Morning shift- 40- 6- Part-Time- Saturday, Sunday, Wednesday- Morning shift- 24- 7- Part-Time- Saturday, Tuesday, Wednesday- Morning shift- 24- 8- Part-Time- Sunday, Tuesday, Wednesday- Morning shift- 24- 9- Part-Time- Saturday, Monday, Wednesday- Morning shift- 24- 10- Part-Time- Saturday, Wednesday, Friday- Morning shift- 24- 11- Part-Time- Saturday, Wednesday, Friday- Afternoon shift- 24Ngā āhuatanga kei a mātou: What we offer

Applications close on Sunday 24th March at 11.59PM
- Auckland Council strongly encourages our employees to be fully vaccinated._