Claims Supply Chain Specialist

Why you'll love working with Tower

At Tower, we live and breathe our values - they are at the heart of every interaction. *Our people come first, *we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots back to Dunedin.

What will you be doing?

At Tower, we are progressing boldly to align with future insurance trends. Join our dynamic team and play a pivotal role in optimizing our claims processes. As an expert in supply chain management, you'll orchestrate seamless coordination between insurers, suppliers, and adjusters to ensure efficient and cost-effective claim resolutions.

Our customers are our compass. In this role, you'll be the backbone of our commitment to exceptional customer service. By optimizing the insurance claims supply chain, you'll ensure that our customers receive prompt, efficient, and hassle-free claim resolutions. From coordinating repairs to sourcing quality suppliers, your efforts will directly translate into peace of mind for our customers during challenging times. Your dedication to streamlining processes and fostering strong supplier relationships will ultimately enhance the overall customer experience, reinforcing our reputation as a trusted insurance provider

You can expect to be across the following:

• Coordinate and lead regular claims supplier performance review meetings with internal stakeholders, suppliers, and partners.
• Monitor supplier performance, manage contracts, and ensure compliance with service level agreements.
• Manage day to day escalations and be the conduit for our teams and our partners.
• Implement best practices to enhance workflow efficiency and reduce turnaround times.
• Generate regular reports on supply chain performance metrics in accordance with agreed supplier schedules.
• Utilise data analytics to identify bottlenecks and recommend corrective actions to exceed targets.
• Structure and organise the cadence of reviews along with meeting facilitation, quality presentations and repository of schedules, reports and minutes.
• Cultivate strong relationships with suppliers, fostering a collaborative and value-driven approach.
• Work closely with suppliers to align their processes with Tower's values and strategic goals.
• Identify opportunities for process improvement and cost reduction within the supply chain.
• Streamline supply chain processes by leveraging digital tools and technologies.
• Assess risks associated with supply chain disruptions and develop contingency plans.
• Collaborate with risk management teams to minimise potential impacts on claims processing.

What you'll need

To be successful in this role, you will also be able to demonstrate the following:

• Experience in managing supplier relationships and performance, preferably within the insurance industry.
• Strong administration, planning and coordination skills.
• Excellent relationship management and communication skills to collaborate with and influence internal and external stakeholders and partners.
• Demonstrate structure to the facilitation of meetings, invites, agendas, presentations, and minutes.
• Familiarity with digital tools, data analytics, and process optimisation.
• Negotiation and problem-solving abilities.
• Experience in a claims environment is an advantage.

What we'll bring to the table

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights include:

• 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
• A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off!
• Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
• Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
• Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
• Discounts on Tower insurance products of up to 50%
• Free Life Insurance of up to four times your annual base salary
• Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more