Client Aviation Account Manager

This position is responsible as a single point of contact for EMEA.

Main Responsibilities:

• Acting as single point of contact for full
• and partial managed aircraft
• Coordination for the aircraft portfolio and operation in coordination with all Jet Aviation Business Jets departments and lead-captains.
• Acting as company representative primarily for existent
• and future English-speaking clients
• Participate in regular calls and client’s meetings
• Acting as liaison between customer and Jet Aviation Business Jets Operations on a 24h/7d basis including trouble shooting support for operational issues
• Sustain a sustainable and trustful relationship between the customer and Jet Aviation Business Jets
• Coordinate accounting related matters
• Analyzing internal processes / procedures, issue feedback and check in coordination with stakeholders for any client specialties
• Continuously review and improve client satisfaction

Main Responsibilities Cont.:

• Ensure a pro-active, positive, and consistent communication with customers and vendors
• Meet with customers incl. key influencers regularly to make sure customer expectations are
  kept on the highest level
• Continuously review and improve client satisfaction
• Inform involved teams about customer expectations or changes to be noted and followed
• Find business opportunities and involve relevant departments
• Oversee aircraft phase-in/phase-out and client onboarding and offboarding
• Ensure client retention, serving as a trusted Advisor on all matters
• Communicate to clients any requested data reporting, monthly activity reports or statements,
  cost overviews, budget calculation
• Provide an excellent service in relation to billing inquiries, service requests, suggestions, and
  complaints
• Resolve customer and vendor inquiries or complaints effectively and communicate/discuss
  with internal departments if required
• Support customer needs, providing materials and guidance as needed
• Ensure customer complaints are taken seriously and resolved satisfactorily in a timely manner

Minimum Requirements:

• High School Diploma
• Extensive practical experience in aviation industry
• Proficient English language skills
• Good communication skills
• Common courtesy and customer orientation
• In depth knowledge about aircraft operations.
• Knowledge about the aviation industry and competitors.
• Ability to work flexible schedules

Desired Characteristics:

• Two years’ related experience in Account Management in the Aviation Industry
• Customer service and safety focused
• Excellent communications, customer service and people skills
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
• High level of resilience
• Willingness to work afterhours and weekends.
• Strong identification with the company.
• Ability to work under pressure
• Ability to adjust to people from different cultures

Physical Demands:
N/A

Work Environment:
N/A