Description
Please follow the link and complete the requirements on the document provided.
Before starting the process, please ensure you have these documents ready.
- Copy of ID
- Copy of Matric Certificate
- Copy of Additional Certificates (if applicable)
Role At a Glance
MSA Outsourcing Solutions is actively hiring highly motivated and talented Customer Service Representatives to join multiple campaigns in our virtual services team. Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions.
Please note that the role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-11pm daylight savings dependent).
Main Tasks
*Receiving Inbound Calls
*Making Outbound Calls
*Actively assisting clients with their queries
*Building and maintaining long-lasting client relationships
*Overseeing an active CRM
*Computer proficiency
*Strong English communication skills (written and verbal)
*Ability to write clear and detailed reports
*Strong ability to multi-task
*High attention to detail
Job Types: Full-time, Permanent
Pay: From R9 000,00 per month
Experience:
- Client Relationship Management: 2 years (preferred)
- Microsoft Office: 1 year (preferred)
- Customer service: 3 years (preferred)