Description
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
We are looking for a Communications Specialist to support TU’s Customer Experience Operations team that has responsibility for content creation and support of our sales enablement/content creation platform for B2B Operations enabled by Salesforce and Seismic.
What You'll Bring:
- Perform content creation, management, maintenance and governance for TransUnion’s sales enablement/content platform (The Source).
- Coach, support and collaborate with content contributors to ensure adherence with best practices and alignment with organizational goals.
- Create and execute communication plans for vital events.
- Lead the development of a variety of internal communications to highlight accomplishments, updates, changes, roadmaps, etc. that need to be shared within and outside the team.
- Drive continuous improvement to optimize the processes and activity execution in alignment with enterprise objectives and industry and function standards.
- May monitor usability and adoption of platforms, including analyzing data for improvement opportunities.
- May mentor others with less experience.
Impact You'll Make:
- Undergraduate degree and minimum of 5 years relevant experience.
- Exceptional communication skills, including ability to write, edit and present compelling technical and/or complex content digestible to the audience.
- Adept in engaging and building trust at various levels of seniority and roles, building and fostering strong relationships and managing stakeholders in a matrixed environment.
- Keen ability to drive simultaneous deliverables to an on-time and quality completion.
- Creative, resourceful and persistent; flexible and adaptive to changing priorities with a positive attitude, strong decision-making and problem-solving skills; exudes accountability, initiative and ownership.
- Demonstrated ability to mentor other associates.
- Technical proficiency with Seismic or other comparable sales enablement/content management tool.
- Desired (not required): bilingual in English and Spanish or/Portuguese.
- Desired (not required): experience with customer relationship management tools such as Salesforce.
TransUnion Job Title
Sr Consultant, Business Operations