Description
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What We'll Bring:
T&E Voice Customer Support Trainer
What You'll Bring:
- Bachelor’s degree preferred, or 3 years of related experience.
- 3-5 years of training delivery experience/background in a training role.
- Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English.
- Background in training in a classroom and/or a virtual environment.
- Comfort level with general technical concepts and training of these concepts.
- Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
- Strong attention to detail.
- Quick to learn, with a goal of becoming a SME on an all processes.
- Comfortable presenting and training groups on average of 15-25 people.
- Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training has been completed.
- Holds trainees accountable and assists in nesting phase of training development.
- Ability to maintain focus, flexibility, and organization.
- Comfortable working in fast-paced environment.
- Ability to identify gaps in representative knowledge, skills, etc.
Impact You'll Make:
The T & E Operations Trainer supports the vertical businesses by facilitating training in the following ways:
- Delivers new hire training programs to new employees within operations.
- Incorporates learning objectives, activities and assessment into all training facilitations.
- Provides training to operations teams as T & E products implement new features, enabled all employees to perform their job duties and support customers/consumers.
- Provides training to operations teams in support of process/policy changes
- Continues to act as a point of contact for representative coaching, furthering representative development.
- Identifies new areas of opportunity for training and works with onshore training team to develop and deliver training materials.
- Additional projects and duties as assigned.
TransUnion Job Title
Specialist I, Customer Support Training