Gdc - Global Deal Coordinator

Job scope/summary:
Global Deal Coordinator (GDC) is accountable for Global / E2E invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals).

Job specifics/responsibilities:

• Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution).
• Works with customer to enable invoicing (follow-up on any missing information)
• Manage disputes on invoicing, ensuring correct and timely resolution.
• Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.
• Ensure delivering to business expectations based on the signed SOW.
• Facilitate customers reviews and ad hoc calls.
• Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.
• Coordinate related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation.

Key deliverables/accountabilities:

• Ensures on time invoice release.
• Support closure of disputes within 90 days.
• Fleet tracking that ensures correct invoice backup report and customer invoices.
• Ensure customer satisfaction on activities in scope.

Education (degree) and professional experience required:

• Typically, 4+ years’ experience in the industry, Channel environment, Consumer and / or Commercial.
• Has good understanding of the MPS e2e operational process, can easily translate a task into R&R and appoint proper teams for resolution.
• Customer facing abilities, including strong organization and communication.
• Good understanding on financials (revenue tracking, missing billing management and write off resolution)
• Degree level in business, communication and/or IT

Other requirements:

• Fluent English
• Other languages knowledge would be an asset (German/ French)
• Business acumen
• Able to understand global business processes and identify impact of change

Personal skills and qualities:

• Strong communication and influencing skills;
• Positive can-do attitude; Customer centric approach
• Out of the box thinking - able to find solutions
• Excellent teamwork skills
• Good presentation skills, at ease with presenting project status to higher management.

Technical skills:

• MS Office
• Reporting tool /Data management
• Analytics skills
• Project management