Description
We are seeking a highly motivated and experienced Customer Service Representative - Contact Centre for CX department. The CX department at Al Hahasr is dedicated to, creating exceptional customer experiences that foster brand loyalty and advocacy for our Brands.
Responsibilities:
- Provide accurate information about products, pricing, promotions, service appointments, vehicle maintenance, and warranty information.
- Qualify sales leads and route them to appropriate sales representatives, schedule test drives, appointments with sales staff, and service appointments.
- Address basic objections, concerns related to sales, offer guidance on vehicle maintenance, troubleshooting, and technical support.
- Maintain a positive and professional demeanor throughout all interactions.
- Contribute to customer satisfaction surveys and feedback analysis.
Requirements:
- Minimum of 2 years of experience in customer service or call center roles, preferably in the automotive industry.
- Experience handling both sales and service inquiries and complaints.
- Familiarity with sales processes, after-sales service procedures, and customer relationship management (CRM) systems.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.