Description
Responsibilities:
- Ensure that the development of new qualifications, and the review of existing qualifications, draws on appropriate internal and external guidance.- Work collaboratively with other members of the Quality and Production teams to ensure that appropriate input and contributions are made at appropriate points in the qualification, design and review process.- Develop excellent relationships with external stakeholders to ensure that the requirements are understood and implemented accordingly.- Develop training and coaching materials to deliver qualified annotators for the production purposes.
Requirements:
- 1-2 years of experience in Data Analytics, as a Call Center team lead or similar roles.- English B2 required, oral and written comprehension.- High ability to work in a customer-focused, fast-paced and rapidly changing environment with the high ability to prioritize workload and manage multiple and varied tasks with enthusiasm and mínimal supervision.- Competence in G-Suite- Highly motivated, seeks opportunities for development, client-focused, having the ability to work with guidance on own initiative.- Exhibits a sense of urgency when addressing problems and ensures completion of commitment.- Culturally aware and ability to think and work globally.- Highly organized and detail oriented.- Excellent analytical and problem-solving skills.- Flexible working hours (Schedule: 5:00 a.m. - 2:00 p.m. (CST)).- Up to date with advances in technology and industry best practices.- Comfortable doing repetitive tasks.