Facility Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilities Management:

• Demonstrate strong leadership qualities to drive the performance across this expanding business and team.
• Ensure the overall performance of the contract and required deliverables including: contract compliance, performance management against KPI’s, cost savings initiatives, and customer satisfaction
• To manage the country FM services, across the portfolio of buildings, with a strong technical knowledge.
• Manage facilities and project management, from inception to completion for the client sites.
• Procurement of facilities services in Egypt.
• Manage and coordinate the activities of facilities related on-site and visiting contractors.
• Manage all soft & hard services contracts including and not limited to; cleaning, catering, and technical services, etc.
• Establish effective day-to-day business relationships with the client and take a proactive approach to requirements.
• Produce regular reports according to schedule agreed with the client and CBRE leadership team.
• Hold regular progress reviews to ensure client satisfaction.
• Liaise with landlord and property managers to ensure their service charge obligations are met.
• Ensure opportunities for additional works are realized. Responsible for the effective implementation of Business Plans applicable to the site.
• Responsible for facilities inspections and reports.
• Coordinates, oversees and/or manages repair and maintenance work assignments performed by CBRE team and contractors.
• Performs other duties as assigned.

Financial:

• Manage budgets, conduct financial analysis and prepare regular forecasts according to agreed schedules targets..
• Responsible for all financial costs and controls for the site/s.
• Ensure the timely delivery of all monthly financial reports.
• Be commercially aware and have a sound knowledge of cost controls and daily financial planning.
• Control all invoice processes, purchasing, ensuring competitive pricing, tenders, approvals and timely submission for settlement.

Health and Safety:

• Knowledge of health and safety procedures and precautions, including COSHH regulations and an awareness of health and hygiene procedures.
• Responsible for Health and Safety on site, CBRE QHSE logbook and regular audits.
• Own and manage the BCP and ensure it is known to all staff.
• Daily facilities inspection and hazard reporting.
• Ensure that all incidents are reported immediately as per CBRE procedures.
• Participate and assist the team in the investigation of incidents to determine root cause, and corrective actions where necessary.
• Be aware of developments in the local legislation.
• Ensure that all Health & Safety and Environmental requirements are in place at site/s within remit.
• Manage all emergency procedures for the site/s.
• Manage all accident / incidents reporting at site/s.

People skills:

• To manage and develop the site/s team/s through effective induction, training and development and annual performance review.
• Strong supervisory skills and influencing ability.
• Manage a team to deliver their objectives.
• Strong communication skills (oral and written).
• Be able to converse confidently with staff, customers and suppliers at all levels.
• Strong team player with a passionate customer service focus.

Customer Service:

• Maintain regular contact with client and building occupants by developing permanent, mutually beneficial, business relationships.
• Be at the forefront of customer relationships in the site/s.
• Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.

Key Performance Indicators:Local Service Agreements

Internal Relationships: End-users, Regional Support team,

External Relationships: External suppliers,

Experience and Qualifications

• Engineering or related qualification/background is preferable; with knowledge of building mechanical and electrical services is a must.
• Experience in Facilities Management.
• Project management experience
• Team management experience.
• Manage up to 50 staff.

Other skills and abilities:

• Excellent Incident Investigation skills.
• Excellent leadership and conflict resolution skills.
• Ability to perform under stressful conditions.
• Analytical skills. Probability and decision making skills.
• Attention to detail and high level of accuracy.
• Effective organizational skills.
• Stress management skills.
• Advanced skills with Microsoft Office suite (Outlook, Excel, Word, PowerPoint, and Project) and FM related CAFM systems.
• Working knowledge of architectural, electrical and mechanical systems.

Environment, Health and Safety

Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training

Follow required emergency prevention and operational controls

Report all accidents, occupational illnesses and emergencies