Description
We have an exciting opportunity for a passionate and customer-focused Service Advisor to join our team at Mercedes-Benz of West Bromley. This role is instrumental in delivering exceptional aftersales service and nurturing the prestigious Mercedes-Benz reputation.
Discover Your Career with Hedin Automotive:
Hedin Automotive is a proud partner of Mercedes-Benz, operating across several UK locations including Brooklands, Croydon, West Bromley, and Dartford.
Role Overview:
As a Service Advisor at Mercedes-Benz of West Bromley, you will be the primary liaison for aftersales customers, ensuring their needs are met with professionalism and efficiency. You will handle service appointments, address customer inquiries, and coordinate with the workshop team to deliver timely updates and precise information.
Key Responsibilities:
- Welcome customers and create a friendly environment
- Manage service appointments and schedules
- Handle customer queries regarding vehicle repairs and maintenance
- Provide accurate and clear service and repair quotes
- Collaborate with the workshop team to ensure timely updates on vehicle status
- Maintain and update customer records and detailed service histories
- Promote additional services and products that may benefit customers
Required Qualifications and Skills:
- Previous experience in an automotive service role
- Outstanding communication and interpersonal abilities
- Capability to thrive in a fast-paced environment
- Excellent organisational skills and attention to detail
- Proficiency with CRM systems and general computer literacy
- A strong commitment to delivering high-quality customer service
- Collaborative mindset with a proactive attitude
Benefits of Joining Us:
- Competitive salary with performance-based incentives
- Exclusive staff discounts on Mercedes-Benz products and services
- Life assurance coverage
- Discounted retail and lifestyle schemes
- Cycle to Work scheme
- Up to 70% off Mercedes-Benz servicing and repairs
- Continuous training and professional development opportunities
- Comprehensive health and wellness programmes
- Participation in the company pension scheme
- Inclusive, supportive, and dynamic team environment
- Clear career progression with personalised development plans
Application Process: