Description
Position: Play Facilitator / Imaginator (full time)
Location: Doha, Qatar
Executive Summary
- OliOli® opened a second location in Doha, Qatar, and is inviting all people interested to join an amazing group of people and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration._
- OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary children's museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 6 interactive galleries comprising over 45 hands-on exhibits._
The Imaginators are responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as OliOli®s brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful and joyful manner.
FOUNDERS BACKGROUND
We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.
KEY DUTIES & RESPONSIBILITIES
Guest Experience and Service
Be an ambassador for the OliOli® brand; ensure that every guests experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
Provide excellent guest service, and facilitate guests experience and journey through a proactive and thoughtful interaction
Contribute to a positive, team-based, and guest-first centric culture
Manage groups of children from schools, birthday parties, or camp activities
Attend to guest queries/complaints. Amicably resolve maters with dissatisfied guests
Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit
Comfortably facilitate and manage exhibits spaces and components
Collect and communicate guests feedback and suggestions
Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials
Exhibits area / Education
Have an honest and comprehensive understanding of OliOli®s philosophy and developmental, pedagogical, and other learning objectives
Develop a deep understanding of the learning opportunities for each exhibit/gallery
Understand and stay current with the exhibit and program initiatives
Participate in training programs designed to enhance interaction with guests in the OliOli® manner
Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)
Manage the use, quality, and organization of consumables
Safety / Security
Provide a safe environment for all guests, specifically for the children
Communicate any safety/ performance issues regarding exhibits components
Adhere to all policies and procedures of OliOli®
Assist guests in case of an incident or an emergency situation
Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)
Other Responsibilities
Working with other colleagues, proactively contribute to the success of any special events and programs
Work effectively with temporary staff (many of whom are expected to be students who are not likely to have extensive work experience)
Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives
QUALIFICATIONS
Advanced course work or experience in customer service, education, family learning, or retail operations preferred
Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms
Excellent communication skills and ability to interact positively with children, adults, and large groups
Experience working in a fast-paced, high-volume environment
Ability to work with diverse staff and guests.
Excellent grasp of the English language. Arabic is a plus
Traits & Characteristics
Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
Lots of positive energy; respectful of diversity; patient; empathetic; friendly; kind
Interest and enthusiasm for working with children and families
Adaptable to perform a variety of duti