Description
Answer incoming calls and provide callers with the requested information
- Handle customer inquiries and complaints in a polite and professional manner
- Transfer calls to appropriate personnel or departments
- Assist customers in placing orders
- Take messages and forward them to the relevant parties
- Maintain records of customer interactions and transactions
- Ensure customers’ satisfaction by providing accurate information in a timely manner
- Follow communication procedures and standards
Requirements:
- Excellent customer service skills
- Good communication skills
- Ability to handle customer enquiries in a polite and professional manner
- Ability to work with a team
- Ability to work under pressure