Description
Duties & Responsibilities.
- To assist the management in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times.
- To have full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy.
- To assign responsibilities to subordinates, implement multitasking principles and check their performance periodically.
- To have a complete understanding of the different cleaning products and their economic use.
To ensure that the par stocks for all operating equipment, supplies, inventoried items, and ensure that the workplace is adequately equipped.
- To assist in conducting monthly inventory checks on all operating equipment and supplies/linen.
- To be responsible for ordering quest supplies, printing, stationery and cleaning supplies and ensure correct handling and storing.
- To conduct daily pre-shift briefings to employees on VIP rooms, long stay guests, arrivals & departures, function /events of the day and previous day guest comments.
- To liaise with Front Office and other related departments on daily operations.
- To have a trough understanding and knowledge of all rooms related service and product and upsell alternatives.
- To handle guest enquiries courteously and efficiently and report guest complaints or problems to the management if no immediate solution can be found and assure follow up with guest
To assist in revising and updating the departmental operations manual on an as-needed basis.
- To assist in the formulation of the annual marketing activities in line with the annual business plan
- To maintain the daily logbook
- To assist in planning the weekly roster and work schedules.
- To maintain workplace communication board.
- To report lost & Found items and handle accordance to the Policy & Procedures.
- To submit all guest and staff incident reports.
- To ensure that the workplace is kept clean and organized, both at the front and the back of the house.
- To assist in liaising and organizing with other departments that the established cleaning schedules are strictly adhered to.
Job Types: Full-time, Permanent
Pay: QAR2,000.00 - QAR3,200.00 per month
Experience:
- Hotels: 4 years (required)
Language:
- English (required)
Application Deadline: 17/10/2024