Description
Job Objective
Performance management:Prepare and present management reports, highlighting key sales, claims, complaints and support metrics, trends and performance indicators.
Analysis and support:Conducting gap analysis by listening to sales call, mystery shopping, gathering findings and implementing initiatives such as incentive, campaigns etc. to drive improvement.
Complaint handling:Collaborating with call center, internal teams and external teams to resolve customer's query, complaints and disputes within SLAs.
Training and development:Designing and conducting trainings for internal and external sales and support teams and monitoring the impact of such trainings.
Qualification & Experience
Bachelor's degree in Marketing or any other relevant field.
Min 3 yrs of overall experience in telecom sales and support or customer experience is required.
The position will be hired through our outsource partner.