Hospitality Trainer

Key Responsibilities:

• Develop & Deliver Training Programs:
  Design and implement training modules focused on customer interaction, complaint resolution, upselling, communication etiquette, and service standards.
• Onboarding New Staff:
  Provide initial training for new waitstaff and front-of-house employees to ensure consistent customer service practices from day one.
• Conduct Role-Playing and Workshops:
  Use real-life scenarios to simulate customer interactions and coach employees on handling various situations with professionalism and care.
• Monitor and Assess Performance:
  Evaluate staff during service to identify strengths and areas for improvement; offer constructive feedback and follow-up training as needed.
• Update Training Materials:
  Regularly revise training content to reflect changes in service protocol, menu updates, or customer expectations.
• Collaborate with Management:
  Work closely with restaurant managers to align training goals with overall business objectives and customer feedback.
• Promote a Service-Driven Culture:
  Foster a culture of hospitality, teamwork, and continuous improvement.

Qualifications:

• Proven experience as a restaurant trainer, head server, or in a similar hospitality leadership role
• Strong understanding of front-of-house operations and customer service standards
• Excellent communication and interpersonal skills
• Confident presenter with strong facilitation and coaching abilities
• Ability to motivate and inspire teams
• Flexible schedule and ability to work evenings/weekends if needed
• Certification in hospitality or training (a plus but not required)

Preferred Experience:

• 5+ years in the hospitality industry, especially in customer-facing roles
• Prior experience conducting staff training or workshops
• Familiarity with various restaurant service models (casual, fine dining, quick service, etc.)

نوع الوظيفة: دوام كامل